Services

Service Guarantee

At Cactus we believe that the success of our company depends upon our reputation. If for any reason at any time in the contract period you are not totally satisfied with your water cooler, then please get in touch and we will, if you wish, exchange the equipment for a replacement. This service guarantee gives you total peace of mind because we have total confidence in the coolers we supply.

Getting Started

Point of Use coolers are very flexible and can be located almost anywhere. Below we have included information which we hope you will find helpful when considering dealing with us and our Point of Use coolers.

Initial Site Survey
The process is very straightforward. We will visit your premises to discuss with you where you would like your cooler to be situated, confirm that your chosen location is possible and answer any questions you may have. We will then agree a suitable time to return and install your machine. And of course this is included within the one price.

Machine Installation
Installation is normally quite straightforward, usually taking less than an hour depending on complexity and we will carry it out at a time that suits you. We can start early in the morning or at the end of the day to minimise disruption. The water supply does not need to be turned off to install our machines. Flood prevention valves, pressure reduction valves and single check valves are fitted as a matter of routine.

Routine Machine Sanitisation and Filter Changes
The EPDWA recommendation for inspection visits is every six months. We will advise you in advance when it is time for the 6 monthly visits and arrange a time that suits you to carry out the inspection.

Filters are changed in accordance with manufacturers’/EPDWA recommendations and usage, with 6 months being the norm. If however, this does not meet your needs we will be happy to discuss with you your specific requirements.

Ongoing Back Up
If, at any time, there is a problem with your machine, we will always aim to repair it on site. If this is not possible we will replace the machine whilst the repair is carried out to ensure you always have a supply of filtered water. And if you are not happy with the performance of the machine, please do call us and we will do everything we can to resolve the problem.

One Price Package

With our One Price Package you get:

...no extras, no catches, simple. Call us now