The Cactus Water Systems Process: Hassle-Free Hydration

Cactus Water Systems

When you choose a water cooler for your workplace, you want the entire process to be hassle-free, starting with dispenser selection all the way through to ongoing maintenance.

Whether you opt for a plumbed-in Point of Use cooler or a classic bottle-fed unit, we’ve got you covered. Here’s everything you need to know about your Cactus Water Systems journey - from hello to hydration!

Step 1: Choosing your Cactus Water System - Support from the start

Choosing the right water dispenser for your space and the intended users is the key to a lasting and effective hydration solution.

We try to make the selection process less daunting by categorising our range of water dispensers by type, sector, and consumer grade - but we're also here to help if you need it!

From the very first moment you reach out, we’ll work with you to find the right water dispenser for your specific requirements.

Step 2: Site survey – Where will your cooler go?

Before installation, we’ll confirm the best location for your cooler. In most cases, this can be done quickly over the phone with the help of site photographs. If needed, we’ll arrange a physical site visit to ensure everything is in place.

Once we’ve agreed on a suitable location, we’ll book your installation at a time that works for you. This service is all included in the installation price—no hidden extras.

Step 3: Installation – Quick and efficient setup

Installing your water cooler is a straightforward process:

For Point of Use coolers (mains-fed), installation typically takes under an hour, depending on complexity. We’ll schedule it at your convenience—whether that’s early morning or after hours to avoid disruption. Plus, there’s no need to turn off your water supply during the process.
For bottle-fed coolers, setup is even easier. The unit arrives, gets plugged in, and once the bottle is fitted, you just wait an hour for perfectly chilled water.

Every installation includes essential safety features like flood prevention valves, pressure reduction valves, and check valves as standard.

Step 4: Routine maintenance – Keeping your water fresh

Regular maintenance ensures your cooler stays in top condition:

For mains-fed coolers, we carry out sanitisation and filter changes every six months, following industry best practices. If your usage requires a different schedule, we’re happy to tailor a plan for you.
For bottle-fed coolers, routine sanitisation is recommended every three months. We align this with one of your water bottle deliveries to keep things as convenient for you as possible. We’ll also advise you on the best way to store your replacement bottles—always out of direct sunlight.

Step 5: Support when you need it

We pride ourselves on providing reliable support as and when it’s needed. If your cooler develops a fault, we’ll always aim to repair it on-site. If that’s not possible, we’ll replace your unit while repairs are carried out, so you never go without fresh water!

Noticed a problem? Need advice? Just give us a call—we’re here to help.

Why choose Cactus Water Systems?

Personalised service

We believe getting a water cooler should be simple, stress-free, and backed by expert support.

With a focus on personalised service, we aim to meet and exceed your expectations at every stage of your journey with us. But don’t just take our word for it—our customer testimonials speak for themselves.

No job too small

We also believe hydration should be accessible to all, which is why we happily welcome smaller contracts that other companies might overlook.

Continuous improvement

At Cactus Water Systems, we’re always striving to provide a wide range of high-quality hydration solutions that offer the best mix of price, features, and sustainability.

In response to growing demand for green solutions—especially in high traffic sites such as schools and colleges—we've introduced a new product section dedicated entirely to bottle filling stations.

In this new section, you’ll find a wide range of plastic-waste-reducing products covering a variety indoor and outdoor applications. With features like touch-free operation, advanced filtration, and vandal-resistant designs, these units aren’t just good for our shared home—they’re functional, durable, and hygienic.

Available in a variety of models, including chilled, ambient, and sparkling water options, bottle filling stations connect directly to the mains water supply, eliminating the need for bottled water and offering long-term cost savings.

A special thanks to the team at TDMP for their outstanding work in developing and upgrading our website. Their expertise made this launch possible, and we’re thrilled with the results.