At Cactus, we don’t just recommend and sell top quality mains fed water coolers, bottle water coolers, water boilers, drinking fountains - we also offer a range of services to ensure your equipment remains in peak condition. Whether you’re looking to purchase or rent a new unit, maintain existing dispensers, or manage multiple installations across various locations, our expert team is here to help.
1. Sales & Rentals
1.1 Rental Plans - Hassle-Free Hydration
Renting a water dispenser from Cactus is simple and cost-effective. Our all-inclusive rental plans ensure you get everything you need for a fixed price, with no hidden extras.
What’s included?
- Expert consultation to help you choose the best solution for your needs
- The machine of your choice, fully installed and ready to use
- Comprehensive site survey to assess placement and requirements
- Professional installation carried out by our trained engineers
- Inclusive servicing and maintenance at recommended intervals
- Full breakdown support and genuine manufacturer parts included
- Job completion report with unit details and location photos
Choose from flexible 3-year and 5-year rental agreements, tailored to suit your business needs.
1.2 Sales – The Simple Way to Purchase Your Unit
Buying a water dispenser from Cactus is straightforward and stress-free. Our team will guide you through the process to ensure you receive the right product, professionally installed and maintained for long-term reliability.
How it works:
- Consultation & Product Selection – We will recommend the best dispenser for your requirements.
- Site Survey & Quotation – We assess your installation space and provide a transparent, all-in price.
- Professional Installation – Our engineers install and test your unit for optimal performance.
- Ongoing Support – Benefit from our service packages to keep your equipment in top condition.
2. Service Packages
Whether you purchased a unit from us or you have your own coolers that need to be maintained, Cactus offers two comprehensive service plans designed to keep your hydration equipment operating efficiently, ensuring cleanliness, hygiene, and reliability. Choose from Cactus Care for regular maintenance and peace of mind, or upgrade to Cactus Care Plus for priority support and added protection.
2.1 Cactus Care – Essential Service Plan
The Cactus Care plan provides scheduled servicing every six months, ensuring your dispensers remain clean, hygienic, and performing at their best. This plan includes essential maintenance to prolong the lifespan of your equipment and prevent unexpected downtime.
Plan Includes:
- Scheduled service every six months (we contact you to arrange attendance)
- Full sanitisation & filter replacement to maintain water quality
- Descaling where applicable to prevent build-up and maintain efficiency
- Genuine OEM parts used for reliability and performance
- Safety & system inspection for peace of mind
- Pre-scheduled planned maintenance (PPM) for hassle-free servicing
- Signed job sheet (including unit and location photographs) upon job completion
2.2 Cactus Care Plus – Premium Support Plan
For those who require priority service and additional protection, the Cactus Care Plus plan includes all the benefits of the Cactus Care plan, with added breakdown support, engineer callouts, and parts coverage to keep your equipment running smoothly at all times.
Plan Includes:
- Everything included in the Cactus Care plan
- Priority breakdown response for faster issue resolution
- Up to 2 engineer callouts per year for machine faults (excludes wear and tear)
- Unlimited replacement parts (excluding compressor)
- Signed job sheet (including unit and location photographs) upon job completion
3. Managed services
If your organisation requires the management of multiple hydration units - perhaps across multiple sites or office locations - our Managed Service ensures seamless operation without the hassle.
With our Managed Service, you benefit from:
- Nationwide coverage for businesses operating across the UK
- Comprehensive installation & maintenance of all units
- Pre-scheduled servicing with confirmation sheets for peace of mind
- Reliable, on-time engineer attendance - no need to chase us
- Detailed service reports & maintenance records for full transparency
Simply choose your products, and we handle the rest, ensuring your employees and visitors always have access to fresh, high-quality drinking water.
3.1 Flexible Plan Options & Contact Information
- Service plans and rental agreements are available for two or three years at discounted rates.
- For pricing and more information, contact us on 01580 211648 or email enquiries@cactuswatersystems.co.uk
